Notification section

There are different subsections depending on the type of notification:

• All: includes all the unread notifications that you have

• Urgent: includes the urgent notifications. Urgent means the departure of the clients is in 3 days or less or they are already in destination.

• New Bookings: includes all the new bookings created. You will also receive an email with the information and link of the new booking.

• Cancellation: includes cancellations of bookings by Exoticca. You will also receive an email with the information and, from that moment, the booking will appear as “Cancelled” in the platform.

  When a service (extra service bought by the client) is cancelled, the process is the same, you will receive the cancellation by email and in the notifications section.

  You do not have to take any action in the platform, just please send the cancellation fees (if there are any) to our Reservations and Finance Departments: invoicescontrol@exoticca.com.

• Passenger Information, Bed Preference: Every time there is a change in the Passenger details or Bed preference, you will receive a notification here so you can check this new information.

• Services Unconfirmed: You will receive a notification of a booking if the availability of the services has not been confirmed during the 7 days post-booking.

• Accommodations Unconfirmed: if 30 days before the customers arrival date to destination the final hotels have not been confirmed, you will receive a notification here.

• Flight changes: includes changes in Flight details. You will see the updated flights in Flight section in the booking.

  Please, remember that sometimes due to technical issues, Flights section is not automatically uploaded. In this case, our Reservations Team will share with you the flight details updated by notes or uploading a document. You will receive a notification about it.

• Service changes: includes any changes of services of the booking.

• Conversations: Every time our Reservations Dept. initiates a conversation, add a comment, or mark a conversation as Managed, you will receive a notification so you can check the conversation. Check how it works: Conversations.

• Documents: Every time our Reservations Dept. upload a document in a booking, you will receive a notification so you can check the document.

• Meet&Greet: 25 days before the customers arrival date to destination, you will receive a notification if “Meet & Greet” section have not been filled.
  

• Other: Any other kind of notification. For example, Link Bookings notifications.

If there are unread notifications in the subsections, you will see the icon with the number of unread notifications in the corresponding subsection

To access the content of the notification, click on the title.

Once you access the details of the notification, you can click on “Go Back” to go back to the list of this subsection. You also have a direct access to the booking by clicking on "Booking details".

To access to the booking of the notification from the list (without entering the notification), you can click on the link icon (2nd picture).

To help you manage your notifications, you can use different filters and tools:

With this text search filter, you can search for any word and the notifications that match the title will be displayed.

This field is very useful for searching by reservation locator and reservation departure date.

Filters by date serve to indicate the date on which the notification was created (not the booking date or departure date).

You have buttons to mark as Read or Unread the notifications.

Select the notifications you need before, using the check boxes. You can select one, several, or all notifications.