How and where should I contact Exoticca?
To ensure efficiency and proper assistance with your requests, it is necessary for you to address the appropriate department depending on the type of matter to be managed.
This section contains information on how and where you should contact Exoticca for each situation.
Contact for regular booking matters
When you need to communicate or manage something regarding a group of bookings (more than 1 booking) contact our Travel Operations department on:
Partners from N&S America: america.bookings@exoticca.com
Partners from Africa: africa.bookings@exoticca.com
Partners from Oceania: oceania.bookings@exoticca.com
Partners from Asia: asia.bookings@exoticca.com
Partners from Europe: europe.bookings@exoticca.com
Contact when client is at destination or during weekends
When the client is already at destination and you need urgently assistance, please contact our Travel Operations department on the 24/7 service:
Email: emergency.operations@exoticca.com
Phone: +1 2135771908
In addition, use this contact during weekends (Europe time, Saturdays and Sundays) if you need urgently assistance (client is at destination, repatriation, client with a health issue...)
Help with Providers Platform usage
Anything related to the use of Providers Platform such as:
technical issues in the Platform, questions about how to manage bookings in the Platform, questions regarding the Knowledge Base, feedback...
Email: partnersuccess@exoticca.com
Contact for commercial and product concerns
If you need to contact Exoticca about commercial, product or quality concerns, you have to communicate with your assigned Crafter and your product team.
Please, contact your crafter via email and include the product team of your area*
e.g.: Service Agreement management, alternative hotels to be added to Service Agreement, remove hotels as alternatives, quotations concerns, itinerary characteristics or changes...
In addition, remember that regarding "stop sales" matters, you can close dates in the platform following this steps: How to close dates out or increase agreed quota
If you need to close a date with special deal or group, to reopen a date or to close a high number of dates, you have to contact also your Crafter for assistance.
*the product team of your area could be:
latam@exoticca.com
northamerica@exoticca.com
africa@exoticca.com
asia@exoticca.com
europe@exoticca.com
middle.east@exoticca.com
oceania@exoticca.com
Contact for invoicing concerns
For any questions or concerns regarding invoicing, such as sending invoices or payment inquiries, please contact our financial department at: