Guidelines for Exoticca's trips

Here you have essential information, tips and guidelines for Exoticca’s trips in order to offer an outstanding customer experience.

  • Provider's Platform & Services Confirmation

  • Welcome Letter & Welcome Speech

  • Interactions with Customers

  • In-Trip Assistance, Claims & Emergency Line

  • Tour Representatives

  • Transportation, Accommodation & Meals

  • Merchandising

  • Compensation in destination by the partner

The following slides include short videos explaining key steps to help you ensure a smooth and unforgettable trip for your customers.